This item is no longer available.
Quannum Observation forth-sent by i, SM's, etx. Brain juice in the form of word-like structures.
Saturday, June 2, 2018
Saturday, February 10, 2018
COOOL- Doomtree - I should cut your liver out
HOW COOL?
Doomtree - I Should Cut Your Liver Out
Can I have a try?
Yeah,, no ... i have an idea i promise
Hey this thing is pretty cool...
I'd say it's even stellar
Awesome sauce perhaps pretty nifty tight n killer
Oh so dope its crispy clutch, fabulously nasty
The illest groovy gravy bombs bitchin classy
Those kick-ass grinding burgers fetch da the meat straight of the hook
Flossy righteous smooth as butter like cool-beans good
Stylin' fly slick n vicious skippy def so hood
Legit like a boss the primest brick book
The radical fantastic fizz the razor-sharp swag
The illest of the dopalicious bingo straight smash
Cold-blooded raging so B. A. Boom
Keep it bad and hunky dory horrorshow rude
out of sight and off the rack the bees knees crucial
Sweet fresh phat pickles wicked spoon boss dude
Brilliant madness cruisin rad in cat's pajamas
To the max, just the most, spiffy trill all up to code
A savvy fine and able Ace exquisite Hip and Bold
Righteous clever better, underestimated
Thursday, February 1, 2018
Spectrum Inbound sales
sarahah the call off number is 855-222-7340 state your name your supervisor your position and when you'll be expected to arrive enter sign up for subscriptions on okay FM do your earnings Spectrum pricing and products a new customer can get 200 plus channels 60 megabyte internet and unlimited Voice Ask the customer how many TVs are in your home commercial pricing is good for one year Spectrum guide allows the customer to order pay-per-view and there's always a confirmation button effective telephone communication are you listening to your customers ethicspoint. Com is the website to report violations or charter.com Lea for legal requests email privacy at charter.com for unresolved issues that your manager could not resolve
TV packages Hunter entry level would be Spectrum TV basic you need a supervisor to push through only selling Spectrum TV basic PSEG public educational and government channels the core product is TV select which has 125 channels next tier is TV silver with 175 channels which includes HBO Cinemax and Showtime TV gold is 200 plus channels each premium channels cost $15 each digital tier cost $12 on the area MRI is the monthly recurring Revenue the reason for the digital conversion was to block channels and HD channels need a box to translate the signal the reason for the switch was to keep people from stealing cable the HD set-top box can give all 200 channels premiums and international channels parental controls guide on demand start over and pay per view or impulse ordering
HD DVR does everything a set-top box can do plus pause and Rewind live TV record shows two tuners can be advertised only but some may have four or even 6 the new 201 receiver has four tuners DTA is a digital adapter no guide no video on demand only 90 channels no premium channels and troubleshooting is impossible a set-top box is a two-way Communicator so I can receive and send signals call card is still available for sale but does not include video on demand HD and is often paired with Tivo is a one-way communication device a whole-house DVR system has a mother box which can be paired to Children boxes or an antique box a house may have a maximum of 16 receivers the mother can record two shows and the children boxes can play them back the entire box can have two more recordings all Network boxes talk to each other and can access the DVR recording Spectrum Kent troubleshoot these devices but do not sell them Advanced whole-house DVR does not have an auntie box has a six tuner DVR with maximum of four children boxes it includes the start over function satellite cannot provide the start over function close camps captioning may not be available on satellite TV silver contains premium channels HBO features Game of Thrones specials shows and movies HBO Go and HBO now are there mobile apps boxing matches on HBO Stars has power the series Showtime is famous for weeds and Shameless Cinemax is related to HBO features high-paced action movies we are expected to take 42 calls a day each call should have an average time of 680 seconds which is 11 minutes and 15 seconds we want to focus on our yield and volume good evening thank you for calling Spectrum my name is Amanda how can I help you today excellent cool if I ask you a few questions to get to know the best value to get you the best value package to meet all the needs in the home if you need to call off call the national attendance hotline make sure to include your PID report your absence how long you are anticipated to be out of the office and what type of absence you're taking whether it be personal sick or vacations the workforce optimization website is used to schedule breaks lunches meetings and vacations also to request time off and put in sick Spectrum internet customers Spectrum internet customers can download McCaffrey Security Antivirus software and other features of the security sweet as part of the package which includes a speed test to test how fast your internet connection actually is the Spectrum internet assist program charges $14.99 for internet plus an extra $5 for Wi-Fi customers must called the eligibility team Spectrum internet with Wi-Fi is available to all new customers or existing customers with internet Plus or Internet Ultra the wifi install installation has a one time fee of 4999 Spectrum customers can set up their accounts online by registering a username and password with a security code at spectrum.net they can use this to sign into the app to pay bill or manage their service appointments or change their notification preferences many channels have their own apps and customers can sign in for full access using their Spectrum ID and password Spectrum internet has 4 speed tiers the lowest is Spectrum internet assist with a download speed of 4 megabits per second and an upload of 3 megabits per second the next year is Spectrum internet at 100 / 10 for $25 more you can get Spectrum Ultra which send me to for $40 more than Ultra Spectrum gig is available only in Charlotte North Carolina Rally North Carolina Cincinnati Ohio and Kansas City customers are promised up to 940 megabits per second for the gigabyte speed maximum markets have upgraded technology there for their Spectrum internet may be higher than another cities Spectrum Ultra and emta is an embedded multimedia terminal adapter
Provides the signal for phone and internet connections all phone modems are internet modems but not all internet modems are phone modems we no longer use the gateway to in one now customers must receive it two pieces of equipment Wifi cost $5 extra a month and typically 999 installation activation fee but if customer is getting Ultra or gigs the monthly fee is waived Sia customers must use the self install kit Asians are granted $5 for every self install customers charges and bills don't update automatically but upgrades in speeds do
The exceptions on installation fees are Legacy TWC customers from 300 to 300 or 400 Legacy customers from TWC 200 to 300 or 400 TWC customers from TWC 100 to 120 or 100 real-time CSR must be opened in Chrome you must use real-time CSR on every port order customer must be 18 years or older and authorized user on the account and must give permission to access their CSR Spectrum offers and Lockhart sports package which includes the Red Zone and NFL Network maybe maybe I can gold the Wi-Fi Finder app shows every WiFi hotspot Spectrum voice do not call it home phone offers free voicemail and private listing free411 customers have a maximum of two phone lines must be bundled except in the state of South Carolina $5 more for international package which includes 70 countries the migration to Spectrum Legacy TWC they were able to call the EU China and Norway Etc so if you upgrade and migrate a customer they may lose these abilities customers can sign into their account online to use the voice online manager and download voicemails all phone numbers are defaulted to private listing meaning they will not show up in the phonebook customers are allowed to change their preference one time every 12 months a native phone number is a spectrum generated phone number a ported phone number is someone who wanted to keep theirs and it is transferred to Spectrum tpv is third-party verification for Native and ported numbers of numbers that require a tech to install don't need third-party verification when a customer receives verification save the number and add it into the notes every Spectrum customer voice customer must be offered a battery backup mandated because 911 won't work when the power goes out Spectrum intelligent home PR 183 is a TWC product only available per customer request month contract Spectrum will not take over other security systems equipment they will not touch it we install our own only available for residential customers only 3999 / month one-time charge for installation for packages starting at 9999, 149 99, 149 99, and one 9999 there is an installation fee of 9999 which must be paid up front
TV stream is 1995 per month available to existing internet or Internet and voice bundle customers it is not available if they have had internet in the last 30 days on the Spectrum TV app they must use our Internet to access they get 25 channels local and basic internet channels $12 for sports $7 or 4:15 except for Cinemax not included
when customer signs up for TV stream tell them activation may take up to 2 hours TV stream is basically Spectrum turning on the ability for the customer to use the app
residential sales offer index all new customers are eligible for promotional prices existing customer promotions campaign discounts only apply to the base prices TV select 3999 1 DVR 699 per month for the box and 1299 per month for the ability to record if two boxes were being installed each would cost 699 per month per box but 1999 for the ability to record using both 1999 will cover the ability to record for up to 4 DVRs V will cost an additional 1999 every Cable customer gets charged $8.85 for a broadcasting fee mandated by the FCC internet as a standalone is 4499 + $5 for a Wi-Fi fee to upgrade to ultra it is $25 more and gig is $60 more
memorize the codes in the quantities two letters and three numbers
I comes integrated Communications operations Management Systems must use Internet Explorer only status active former never account numbers include the house number followed by the customer code pink highlighted statuses pink never means pending install pink highlighted active means pending upgrade or downgrade pink former mean depending reconnect if the customer's name is Pink's there is a trouble call in place if the paint if the account numbers paint a special request order page 10 the taskbar takes you to the most recent account at the address double click to answer the home 62 new install hit enter 33 customer maintenance screen name phone pin customer type is always one do not use social security number on this screen scream 35 enter your sales ID which is 5 digits sales-type S1 sale reason D3 customer called in ABS the codes and tab through page down campaign codes and package codes for notes put install endless equipment call back requested
please spreading is taking the points / 12th and Roundup to figure out how many sets are needed 12 in a time slot 1 point is 5 minutes page 43 recap services and verify address give the details post-tax monthly price explain FCC fees and all one-time charges be clear get verbal consent after monthly charges and then explain all the one-time charges page 15 is customer comments Box customer called in to inquire or customer is aware of all the charges customer is aware of all charges fire in the belly is a competition we are judged on weighted scores of PSU 50% bundle rate 30% average handle time 20% sales process 321 what are the opportunities in every call even text and trouble calls you come check for promotions and value check while you have them on the phone look out for easy install opportunities for a trouble call food when someone's internet is down a good question what were you doing when you found out your internet was not working what makes you want to cancel our internet I would be happy to repackage your services we are not here to lower bills transfer to customer retention say you are running Diagnostics or looking into their account Spectrum policy says 30 minutes is 1% off for the adherence particulars Legacy customers call-in check for updating prices has only equipment on an Easy Connect Tom's the point must equal 10 one-time charge codes and the third-party verification is needed 43 shows all codes and the point so you can see which points need removed page 38 is to assign the phone number check the office only box when you are done with one-time charges change installer code to 99999 and solution code 76 for future Bill work orders CRM is the lipstick on my Tom account numbers are 12 numbers the three-digit site ID at the front then the house number followed by the occupant code the site ID is also a region code 001 is Midwest Ohio CRM is used in Internet Explorer do not use the back button for a new customer do a service location search in the right column using full address and zip code you can see the location info like what speeds are available in the area and promotions Company Division and franchise information is given as well click add customer enter their name customer type is owner category is residential and hit save Spectrum stream to Legacy High Speed Internet The Next Step is 2 ad campaign can't add a la carte items enter service codes by the name the code and filter by category the quick codes work for service codes packages and campaigns and one-time charge codes edit the quantities and next click the checkout icon shopping cart enter customers name phone number email email status preferred contact method save
Internet Codes
ICOMS - integrated communications operations systems
Internet explorer only
status: active/former/never - never highlighted pink means work order
account numbers: XXXXXXX-XX - first part belongs to the house, second part is the customer number
Pink highlighted status: never: pending install; active: pending upgrade/downgrade; former: pending reconnect
Name pink means TC in place
Pending SRO: Pink account #
NEW INSTALL: task bar: use 10 in field - takes you to the most recent account at address; double click to enter home
62 - New install: hit enter - double click on f15 or SHIFT f3 - takes you to the 33 - Customer maintenance screen: name, phone, pin, DO NOT enter SS N on this page
Customer type is always 1; Category is always G
Enter, add email, Page down to add authorized users
16 - Enter thru
*F2 to shoot to task bar
35: Sales ID, Sales type s1, sales reason: d3
Add codes, tad thru, page down, add campaign codes and package codes
41: One time charge codes (Installs, sports packages) Open everyday
W/O notes: Ins 1 hddvr, emta, router, nata dp, CBR: 3305551212
Point spreading: take pts, divide by 12 and round up to see how many slots you need
43: Verify address, Recap services details, post-tax monthly price, explain FCC fees. Be Clear! Get verbal consent after monthly charges, then explain the one-time charges
15: Customer comments: after every call; "Customer called in to inquire,,," "Customer aware of all charges"
Fire in the belly: PSU: 50%; bundles: 30%, aah:20%
Sales Process: what are the sales opportunities? Check for every call: Value-check, promos
Even for tech/tc calls
Ex installs from tech install: $5 commission for every SIK
What were you doing when you found out ur internet wasn't working?
What makes you want to cancel internet?
"Repackage ur services" We are not here to lower bills
xfer cancelling customers to customer retention
"running diagnostics" while looking into accounts
Adherence with WFM : 30 mins = 1%
Legacy customers : check for upgrades when repackaging
Westerns - Starz Encore
"This will include...so you'r wife can"
EZ Connect: Similar to regular install; S7 sales reason; mail out or store pickup? Does sub have HDMI port on TV?
All phone modems are internet modems but not all internet modems are phone modems.
Kansas City has their own codes
Enter start bill field for ez connect 2-3 days out (6 digits)
Points must + 10, TPV needed; 43 shows all codes and points and prices so check which codes are adding points
Check office only when done with OTC, Solution code 76
CRM: Account numbers include 3 digit Site ID
For new customers: service location search on right side; new customer needs full address with zip
Location info given: What speeds =promos available?
Add customer, Click on salesperson to change to EZ connect
Nice tool is correct about prepay; CRM has a glitch
If sub is required to prepay but refuses, Nice tool will force back you out of ICOMS/CRM
Start billing date: 2 days out, 3 days after 5pm
Interactions: add comment to add call notes
to add authorized users: customer details
Cannot upgrade services if sub is past due
the LP code that shopping cart automatically adds that you must remove is labeled SRO Code
On schedule page: change calendar type to EXC, select office only
HESITATIONS
In contract: $500 buyout
Wont
TV packages Hunter entry level would be Spectrum TV basic you need a supervisor to push through only selling Spectrum TV basic PSEG public educational and government channels the core product is TV select which has 125 channels next tier is TV silver with 175 channels which includes HBO Cinemax and Showtime TV gold is 200 plus channels each premium channels cost $15 each digital tier cost $12 on the area MRI is the monthly recurring Revenue the reason for the digital conversion was to block channels and HD channels need a box to translate the signal the reason for the switch was to keep people from stealing cable the HD set-top box can give all 200 channels premiums and international channels parental controls guide on demand start over and pay per view or impulse ordering
HD DVR does everything a set-top box can do plus pause and Rewind live TV record shows two tuners can be advertised only but some may have four or even 6 the new 201 receiver has four tuners DTA is a digital adapter no guide no video on demand only 90 channels no premium channels and troubleshooting is impossible a set-top box is a two-way Communicator so I can receive and send signals call card is still available for sale but does not include video on demand HD and is often paired with Tivo is a one-way communication device a whole-house DVR system has a mother box which can be paired to Children boxes or an antique box a house may have a maximum of 16 receivers the mother can record two shows and the children boxes can play them back the entire box can have two more recordings all Network boxes talk to each other and can access the DVR recording Spectrum Kent troubleshoot these devices but do not sell them Advanced whole-house DVR does not have an auntie box has a six tuner DVR with maximum of four children boxes it includes the start over function satellite cannot provide the start over function close camps captioning may not be available on satellite TV silver contains premium channels HBO features Game of Thrones specials shows and movies HBO Go and HBO now are there mobile apps boxing matches on HBO Stars has power the series Showtime is famous for weeds and Shameless Cinemax is related to HBO features high-paced action movies we are expected to take 42 calls a day each call should have an average time of 680 seconds which is 11 minutes and 15 seconds we want to focus on our yield and volume good evening thank you for calling Spectrum my name is Amanda how can I help you today excellent cool if I ask you a few questions to get to know the best value to get you the best value package to meet all the needs in the home if you need to call off call the national attendance hotline make sure to include your PID report your absence how long you are anticipated to be out of the office and what type of absence you're taking whether it be personal sick or vacations the workforce optimization website is used to schedule breaks lunches meetings and vacations also to request time off and put in sick Spectrum internet customers Spectrum internet customers can download McCaffrey Security Antivirus software and other features of the security sweet as part of the package which includes a speed test to test how fast your internet connection actually is the Spectrum internet assist program charges $14.99 for internet plus an extra $5 for Wi-Fi customers must called the eligibility team Spectrum internet with Wi-Fi is available to all new customers or existing customers with internet Plus or Internet Ultra the wifi install installation has a one time fee of 4999 Spectrum customers can set up their accounts online by registering a username and password with a security code at spectrum.net they can use this to sign into the app to pay bill or manage their service appointments or change their notification preferences many channels have their own apps and customers can sign in for full access using their Spectrum ID and password Spectrum internet has 4 speed tiers the lowest is Spectrum internet assist with a download speed of 4 megabits per second and an upload of 3 megabits per second the next year is Spectrum internet at 100 / 10 for $25 more you can get Spectrum Ultra which send me to for $40 more than Ultra Spectrum gig is available only in Charlotte North Carolina Rally North Carolina Cincinnati Ohio and Kansas City customers are promised up to 940 megabits per second for the gigabyte speed maximum markets have upgraded technology there for their Spectrum internet may be higher than another cities Spectrum Ultra and emta is an embedded multimedia terminal adapter
Provides the signal for phone and internet connections all phone modems are internet modems but not all internet modems are phone modems we no longer use the gateway to in one now customers must receive it two pieces of equipment Wifi cost $5 extra a month and typically 999 installation activation fee but if customer is getting Ultra or gigs the monthly fee is waived Sia customers must use the self install kit Asians are granted $5 for every self install customers charges and bills don't update automatically but upgrades in speeds do
The exceptions on installation fees are Legacy TWC customers from 300 to 300 or 400 Legacy customers from TWC 200 to 300 or 400 TWC customers from TWC 100 to 120 or 100 real-time CSR must be opened in Chrome you must use real-time CSR on every port order customer must be 18 years or older and authorized user on the account and must give permission to access their CSR Spectrum offers and Lockhart sports package which includes the Red Zone and NFL Network maybe maybe I can gold the Wi-Fi Finder app shows every WiFi hotspot Spectrum voice do not call it home phone offers free voicemail and private listing free411 customers have a maximum of two phone lines must be bundled except in the state of South Carolina $5 more for international package which includes 70 countries the migration to Spectrum Legacy TWC they were able to call the EU China and Norway Etc so if you upgrade and migrate a customer they may lose these abilities customers can sign into their account online to use the voice online manager and download voicemails all phone numbers are defaulted to private listing meaning they will not show up in the phonebook customers are allowed to change their preference one time every 12 months a native phone number is a spectrum generated phone number a ported phone number is someone who wanted to keep theirs and it is transferred to Spectrum tpv is third-party verification for Native and ported numbers of numbers that require a tech to install don't need third-party verification when a customer receives verification save the number and add it into the notes every Spectrum customer voice customer must be offered a battery backup mandated because 911 won't work when the power goes out Spectrum intelligent home PR 183 is a TWC product only available per customer request month contract Spectrum will not take over other security systems equipment they will not touch it we install our own only available for residential customers only 3999 / month one-time charge for installation for packages starting at 9999, 149 99, 149 99, and one 9999 there is an installation fee of 9999 which must be paid up front
TV stream is 1995 per month available to existing internet or Internet and voice bundle customers it is not available if they have had internet in the last 30 days on the Spectrum TV app they must use our Internet to access they get 25 channels local and basic internet channels $12 for sports $7 or 4:15 except for Cinemax not included
when customer signs up for TV stream tell them activation may take up to 2 hours TV stream is basically Spectrum turning on the ability for the customer to use the app
residential sales offer index all new customers are eligible for promotional prices existing customer promotions campaign discounts only apply to the base prices TV select 3999 1 DVR 699 per month for the box and 1299 per month for the ability to record if two boxes were being installed each would cost 699 per month per box but 1999 for the ability to record using both 1999 will cover the ability to record for up to 4 DVRs V will cost an additional 1999 every Cable customer gets charged $8.85 for a broadcasting fee mandated by the FCC internet as a standalone is 4499 + $5 for a Wi-Fi fee to upgrade to ultra it is $25 more and gig is $60 more
memorize the codes in the quantities two letters and three numbers
I comes integrated Communications operations Management Systems must use Internet Explorer only status active former never account numbers include the house number followed by the customer code pink highlighted statuses pink never means pending install pink highlighted active means pending upgrade or downgrade pink former mean depending reconnect if the customer's name is Pink's there is a trouble call in place if the paint if the account numbers paint a special request order page 10 the taskbar takes you to the most recent account at the address double click to answer the home 62 new install hit enter 33 customer maintenance screen name phone pin customer type is always one do not use social security number on this screen scream 35 enter your sales ID which is 5 digits sales-type S1 sale reason D3 customer called in ABS the codes and tab through page down campaign codes and package codes for notes put install endless equipment call back requested
please spreading is taking the points / 12th and Roundup to figure out how many sets are needed 12 in a time slot 1 point is 5 minutes page 43 recap services and verify address give the details post-tax monthly price explain FCC fees and all one-time charges be clear get verbal consent after monthly charges and then explain all the one-time charges page 15 is customer comments Box customer called in to inquire or customer is aware of all the charges customer is aware of all charges fire in the belly is a competition we are judged on weighted scores of PSU 50% bundle rate 30% average handle time 20% sales process 321 what are the opportunities in every call even text and trouble calls you come check for promotions and value check while you have them on the phone look out for easy install opportunities for a trouble call food when someone's internet is down a good question what were you doing when you found out your internet was not working what makes you want to cancel our internet I would be happy to repackage your services we are not here to lower bills transfer to customer retention say you are running Diagnostics or looking into their account Spectrum policy says 30 minutes is 1% off for the adherence particulars Legacy customers call-in check for updating prices has only equipment on an Easy Connect Tom's the point must equal 10 one-time charge codes and the third-party verification is needed 43 shows all codes and the point so you can see which points need removed page 38 is to assign the phone number check the office only box when you are done with one-time charges change installer code to 99999 and solution code 76 for future Bill work orders CRM is the lipstick on my Tom account numbers are 12 numbers the three-digit site ID at the front then the house number followed by the occupant code the site ID is also a region code 001 is Midwest Ohio CRM is used in Internet Explorer do not use the back button for a new customer do a service location search in the right column using full address and zip code you can see the location info like what speeds are available in the area and promotions Company Division and franchise information is given as well click add customer enter their name customer type is owner category is residential and hit save Spectrum stream to Legacy High Speed Internet The Next Step is 2 ad campaign can't add a la carte items enter service codes by the name the code and filter by category the quick codes work for service codes packages and campaigns and one-time charge codes edit the quantities and next click the checkout icon shopping cart enter customers name phone number email email status preferred contact method save
Internet Codes
ICOMS - integrated communications operations systems
Internet explorer only
status: active/former/never - never highlighted pink means work order
account numbers: XXXXXXX-XX - first part belongs to the house, second part is the customer number
Pink highlighted status: never: pending install; active: pending upgrade/downgrade; former: pending reconnect
Name pink means TC in place
Pending SRO: Pink account #
NEW INSTALL: task bar: use 10 in field - takes you to the most recent account at address; double click to enter home
62 - New install: hit enter - double click on f15 or SHIFT f3 - takes you to the 33 - Customer maintenance screen: name, phone, pin, DO NOT enter SS N on this page
Customer type is always 1; Category is always G
Enter, add email, Page down to add authorized users
16 - Enter thru
*F2 to shoot to task bar
35: Sales ID, Sales type s1, sales reason: d3
Add codes, tad thru, page down, add campaign codes and package codes
41: One time charge codes (Installs, sports packages) Open everyday
W/O notes: Ins 1 hddvr, emta, router, nata dp, CBR: 3305551212
Point spreading: take pts, divide by 12 and round up to see how many slots you need
43: Verify address, Recap services details, post-tax monthly price, explain FCC fees. Be Clear! Get verbal consent after monthly charges, then explain the one-time charges
15: Customer comments: after every call; "Customer called in to inquire,,," "Customer aware of all charges"
Fire in the belly: PSU: 50%; bundles: 30%, aah:20%
Sales Process: what are the sales opportunities? Check for every call: Value-check, promos
Even for tech/tc calls
Ex installs from tech install: $5 commission for every SIK
What were you doing when you found out ur internet wasn't working?
What makes you want to cancel internet?
"Repackage ur services" We are not here to lower bills
xfer cancelling customers to customer retention
"running diagnostics" while looking into accounts
Adherence with WFM : 30 mins = 1%
Legacy customers : check for upgrades when repackaging
Westerns - Starz Encore
"This will include...so you'r wife can"
EZ Connect: Similar to regular install; S7 sales reason; mail out or store pickup? Does sub have HDMI port on TV?
All phone modems are internet modems but not all internet modems are phone modems.
Kansas City has their own codes
Enter start bill field for ez connect 2-3 days out (6 digits)
Points must + 10, TPV needed; 43 shows all codes and points and prices so check which codes are adding points
Check office only when done with OTC, Solution code 76
CRM: Account numbers include 3 digit Site ID
For new customers: service location search on right side; new customer needs full address with zip
Location info given: What speeds =promos available?
Add customer, Click on salesperson to change to EZ connect
Nice tool is correct about prepay; CRM has a glitch
If sub is required to prepay but refuses, Nice tool will force back you out of ICOMS/CRM
Start billing date: 2 days out, 3 days after 5pm
Interactions: add comment to add call notes
to add authorized users: customer details
Cannot upgrade services if sub is past due
the LP code that shopping cart automatically adds that you must remove is labeled SRO Code
On schedule page: change calendar type to EXC, select office only
HESITATIONS
In contract: $500 buyout
Wont
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